Privacy Policy 1mdbet

1. Introduction and Scope of This Policy

This Privacy Policy is issued by 1mdbet ("we", "our platform") and applies to all individuals who access or use the 1mdbet website at https://1mdbet.one, including registered players, website visitors and anyone who interacts with our services in any capacity.

By registering an account, using the platform or continuing to browse the 1mdbet website, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

This policy may be updated from time to time in line with changes in legislation, operational requirements or improvements to our internal procedures. The latest version will always be available on this page, and any material changes will be communicated to registered players via email or in-platform notification.

2. Personal Information We Collect

In operating the betting platform, 1mdbet collects several categories of personal information from users. These categories are necessary to ensure the platform operates securely, meets regulatory requirements and delivers a relevant experience to each player.

In addition to information you provide directly, some data is collected automatically through technologies such as cookies, tracking pixels and platform analytics. You can manage your cookie settings through your browser preferences, although this may affect certain functions on the platform.

3. Purpose and Legal Basis for Data Processing

1mdbet processes your personal information on valid legal grounds, depending on the nature of the processing. The following are the main purposes for which we use the information collected:

• Account registration and verification: To create a player account, verify identity and ensure only eligible individuals use the platform.
• Financial transaction processing: To process deposits and withdrawals securely via Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC and ETH.
• KYC and AML compliance: To meet the Know Your Customer (KYC) and anti-money laundering (AML) requirements mandated by our international licence.
• Security and fraud prevention: To identify suspicious activity, protect player accounts and maintain platform integrity.
• Responsible gambling: To monitor betting patterns, detect signs of problem gambling and apply necessary limits or restrictions.
• Customer support: To resolve complaints, respond to enquiries and provide assistance via live chat or email in Bahasa Melayu and English.
• Service communications: To send important information relating to your account, platform updates and security alerts.
• Platform improvement: To analyse platform usage in order to enhance performance, usability and the overall player experience.

4. Information Sharing and Disclosure

1mdbet does not sell your personal information. However, in certain situations, we may need to share information with the following parties based on legitimate operational requirements:

• Payment processing providers: E-wallet and payment service providers that process your deposit and withdrawal transactions securely.
• Game service providers: Gaming platforms that supply slot, live casino and sports content to 1mdbet to enable access to games.
• Competent authorities: When required by law, court order or regulatory body in connection with licensing, fraud prevention or criminal investigations.
• Technology partners: Technical service providers such as cloud hosting, security analytics and IT infrastructure support that are bound by strict confidentiality agreements.
• Auditors and legal advisors: Professional parties that assist 1mdbet in meeting compliance obligations, financial audits and legal advice.

All third parties that receive your information are required to process that data only in accordance with our instructions and to comply with security standards equivalent to the level of protection we apply. Data processing agreements are signed with each such partner.

5. Data Retention Period

1mdbet retains your personal information for as long as your account is active and for as long as necessary to fulfil the processing purposes stated in this policy. The following are the general retention period guidelines we follow:

• Financial transaction records are retained in accordance with licensing and audit requirements, typically for the period specified by the relevant regulatory body.
• Identity verification records (KYC) are retained for the duration of the active account plus the period specified after account closure.
• Customer support communication logs are retained to allow reference to complaint history and service improvement.
• Technical data and platform activity logs are retained for a period appropriate for security and fraud detection purposes.

When personal information is no longer required, 1mdbet will securely delete or anonymise that data using approved procedures to ensure it cannot be recovered.

6. Your Rights Regarding Personal Information

As a player using the 1mdbet platform, you have several rights in relation to your personal information. These rights can be exercised by contacting our support team:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If your information is inaccurate or incomplete, you have the right to request prompt correction.
• Right of Erasure: In certain situations permitted by law, you may request that we delete your personal information.
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, machine-readable format.
• Right to Object: You may object to the processing of your information for direct marketing purposes or in circumstances where your interests override ours.

7. Use of Cookies and Tracking Technologies

The 1mdbet website uses cookies and similar tracking technologies to improve the user experience, maintain session security and analyse platform usage. There are several types of cookies we use:

• Essential Cookies: Required for basic website functions such as login session verification, security and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous information about how visitors use the website to help us improve platform performance and responsiveness.
• Functional Cookies: Store your preferences such as display language, account settings and personal preferences to make the experience smoother.
• Analytics Cookies: Help us understand usage patterns, frequently visited pages and potential technical issues for ongoing improvement.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the 1mdbet platform.

8. Data Security Measures

Data security is the highest priority at 1mdbet. We have implemented multiple layers of technical and procedural protection to ensure that player personal information cannot be accessed, altered or used without authorisation:

• Data encryption during transmission and storage using the latest TLS protocols.
• Role-based access control (RBAC) ensuring staff can only access data relevant to their responsibilities.
• Security audits and penetration testing conducted regularly by independent parties.
• A real-time threat detection system and incident response procedures that have been tested.
• A security awareness programme for all staff who handle personal data.
• Secure data backup procedures and a disaster recovery plan that have been tested.

In the event of any data security incident affecting your personal information, 1mdbet will notify you within a reasonable timeframe and take the necessary recovery steps in line with our licensing obligations. 🛡️

9. International Data Transfers

In running a global platform operation, your personal information may be processed or stored outside Malaysia by service providers located in various countries. Such transfers are carried out with assurance that a level of protection equivalent to international standards is maintained.

Every cross-border data transfer is carried out based on legally recognised mechanisms, including binding data processing agreements with the receiving parties. 1mdbet ensures that every international partner complies with data protection principles consistent with this policy.

10. Protection of Underage Users

The 1mdbet platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals below this age limit. Account registration requires age verification as part of our KYC process.

If we discover that we have collected information from an underage individual without our knowledge, the account in question will be closed immediately and all related information will be deleted. Parents or guardians who become aware that their child has registered an account are requested to contact us immediately.

11. Changes to This Privacy Policy

1mdbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements to platform operations.

Any material changes will be communicated to registered players via email or in-platform notification at least 14 days before the changes take effect, unless urgent security-related changes require immediate implementation. The effective date of the latest version will always be shown at the top of this page.

Your continued use of the 1mdbet platform after the effective date of those changes constitutes your acceptance of the updated version of the Privacy Policy.

12. How to Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information by 1mdbet, our support team is ready to assist:

• Live Chat: Available 24/7 directly within the 1mdbet platform in Malay and English.
• Email: Send your privacy enquiries to [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For formal requests regarding data rights, please state this clearly in your message to ensure it is processed according to the correct procedure.